Work

Develop customer-led organisations

The Challenge

Become more agile and responsive and adopt a more innovative mindset.

My Role

Partner with business leaders and service owners to grow awareness, engage staff with transformative initiatives and build innovation and change capability.

The Process

Human-centred design and delivery to transform relationships and drive ongoing learning and innovation.

The illustrated process gives an indicative outline of the stage-gates and decision-points throughout the change journey.

The Impact

  • New insights for innovation and change
  • New products and services to market
  • Mew operational infrastructure (new business / unit design)
  • New success metrics
  • New people capability across operational and management teams