Maire Cleary, Research & Service Design

How I showed a global energy company where to automate, use AI and keep engineers in control

Understand people behind data - needs and barriers

Infographic - steps to mapping users' data needs, jobs to be done, expectation gaps and pain points

Service Design - a short playbook

For service owners and change leads who want to make services work better

AI-assisted chatbox - a prototype to help older adults live more independently

User case into application of AI to solve everyday problems

Are business requirements and technical constraints drowning out user needs?

Short read

How to get from assumptions to validated hypotheses you can trust.

Short video explainer

Warning - detailed planning may hinder your innovation efforts!

Short video explainer

What to say to nudge behaviour change

Short read