About

About

Máire helps organisations identify new opportunities for growth, build innovation capability and develop a continuous change and innovation mind-set across management and operational teams.

She is currently based in London.

Successful track record

She has worked with leading global brands and consultancies:

  • Independent contractor and working with leading organisations since 2014, including Lexis Nexis, HM Courts & Tribunal Services, Evaluate and BBC Monitoring
  • Key contributor on award winning digital services and transformation programmes, including Lexis Nexis and BBC Monitoring
  • Three years at Thomson Reuters where she transformed their customer experience model
  • Six years as a principal consultant for an international consultancy and delivered substantial uplifts in revenue, loyalty and advocacy for my multi-sector clients
  • Two years on the BBC's Digital Transformation programme early in her career

Human-centred

  • Approaches problems from the perspective of real people and delivers product, service and organisational design solutions that deeply resonate and drive engagement

Systems Thinking

  • Seeks to understand the wider context to deliver large-scale change. This involves working within market and technological constraints and considering every touch-point as an opportunity to delight and deliver benefits to users

Behaviour change

  • Skilled group facilitator to help mobilise behaviour and culture change; coaches teams to elicit new insight and elevate their performance (experienced Gestalt practitioner)

Positive Social Impact

  • Board member and trustee of Growing Against Violence, which delivers health and safety programmes to school children to prevent and protect against peer-to-peer violence and sexual exploitation; led re-launch of website to support overhaul of service delivery model
  • Fellow of The Royal Society of Arts (RSA)

For more details please visit me on LinkedIn

See What My Clients Have To Say

I brought Maire into Evaluate to help us with redefining our Customer Experience and turning the strong relationships we have with our clients into a competitive advantage. Maire worked with Evaluate's Customer Services and Product Management teams over a period of 6 months and has transformed the way we engage…

Alexander Karle, CEO, Evaluate

“Máire transformed the way we interact with our customers.”

CEO Evaluate

“Máire helps clients build new capabilities so they can continually innovate around their customers.”

Head of Media Consulting, Cognizant

Máire has a rare skill of being able to help her clients build the capabilities so they can continually deliver new innovations to their customers

Head of Media Consulting, Cognizant Technology Solutions (UK & Ireland)

"Maire worked with Evaluate's Customer Services and Product Management teams and transformed the way we engage with our clients."

Alex Karle, CEO, Evaluate