About

About

Máire helps organisations identify new opportunities for growth, build innovation capability and develop a continuous change and innovation mind-set across management and operational teams.

She is currently based in London.

Successful track record

She has worked with leading global brands and consultancies:

  • Independent contractor and working with leading organisations since 2014, including Lexis Nexis, HM Courts & Tribunal Services, Evaluate and BBC Monitoring
  • Key contributor on award winning digital services and transformation programmes, including Lexis Nexis and BBC Monitoring
  • Three years at Thomson Reuters where she transformed their customer experience model
  • Six years as a principal consultant for an international consultancy and delivered substantial uplifts in revenue, loyalty and advocacy for my multi-sector clients
  • Two years on the BBC's Digital Transformation programme early in her career

Human-centred

  • Approaches problems from the perspective of real people and delivers product, service and organisational design solutions that deeply resonate and drive engagement

Systems Thinking

  • Seeks to understand the wider context to deliver large-scale change. This involves working within market and technological constraints and considering every touch-point as an opportunity to delight and deliver benefits to users

Behaviour change

  • Skilled group facilitator to help mobilise behaviour and culture change; coaches teams to elicit new insight and elevate their performance (experienced Gestalt practitioner)

Positive Social Impact

  • Board member and trustee of Growing Against Violence, which delivers health and safety programmes to school children to prevent and protect against peer-to-peer violence and sexual exploitation; led re-launch of website to support overhaul of service delivery model
  • Fellow of The Royal Society of Arts (RSA)

For more details please visit me on LinkedIn

See What My Clients Have To Say

Máire brought a real boost of energy and commitment that our product needed. Under Máire's leadership we began to understand more deeply the differing behavioural types of user we had using our product and the different pain points for each. The framework that Máire helped create quickly became a mainstay…

Product Manager (Media Intelligence Service), Lexis Nexis

Máire has a rare skill of being able to help her clients build the capabilities so they can continually deliver new innovations to their customers. (Associate Consultant on a digital transformation programme for a major media client, 2014 - 2016)

Head of Media Consulting, Cognizant Technology Solutions (UK & Ireland)

Strategic, pragmatic, collaborative and insight driven, Maire was instrumental in delivering a number of complex B2B projects we worked on together in the information services and analytics space. Smile on her face and humour to match, I would very much look forward to working with her again! (2019 - 2020)

UX & Product Design Lead, Contractor/Freelance

I brought Maire into Evaluate to help us with redefining our Customer Experience and turning the strong relationships we have with our clients into a competitive advantage. Maire worked with Evaluate's Customer Services and Product Management teams over a period of 6 months and has transformed the way we engage…

CEO, Evaluate

Maire joined the team as we were looking to make transformative change to our product offering. She is a quick learner, brings a lot of fresh ideas, and executes the plan. She is a collaborative partner and she is excellent at documenting her well thought out plans. (2020)

Product Director (Entity Insights & Due Diligence Service), Lexis Nexis