Embed scalable and sustainable practices

Embed feedback loops - continuously learn, test and measure impact of products and services on your users

The Challenge

To make this stick and become business as usual you need to enable and empower people to continue to learn and innovate.

This requires a commitment from the top-down and across silos, supported by people, processes and tools.

My Role

Organisational Development | Facilitator | Coach Coaches

The Process

Hands-in experiential learning - solve real business problems and deliver impact while you learn.

Develop self-managing learning teams
Coach a diverse team of customer-impacting individuals through a service delivery cycle:

  • Introduce new team learning practices and easy to understand metrics to track performance
  • Align teams around a relational framework based on meaningful commitments (rather than processes)
  • Learn to elicit and exploit insight - listen, negotiate and respond
  • Grow an innovation pipeline

Duration starting at 6 weeks.

Coach Managers as Coaches
Work with management teams, using a blend of 1:1 coaching, team coaching and experiential learning to:

  • Put people at the heart of problem solving
  • Adopt a more relational style (move away from a transactional-based approach)
  • Embrace complexity - learn to manage the tension of ambiguity and conflicting possibilities
  • Evolve a continuous learning and change mindset across your team

Duration starting at 6 weeks.

The Impact

  • Operational mechanism to support new practices at scale
  • New capability across management and operational teams

Client Feedback

"Máire transformed the way we engage with our clients and how we infuse our product development process with client insights by defining and implementing new processes and coaching team members." CEO, Evaluate - engaged in 2014 and again in 2015-2016 to introduce new customer practices and embed innovation practices respectively.