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BT and what they put their customers through - could this be you?
Thursday 29th October 2020
For whom it may concern - please (please, please) take sympathy on your customers who have no idea how to find what they need from online "help", filter through arrays of contradictory instructions, find someone (anyone) who can help resolve an issue ... it doesn't help that your front-line teams seem to be as confused as their customers!
#BT #BT_uk #BT_support