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Blog

Understand people behind data - needs and barriers

Posted 17th July 2025

Posted 1 day ago

By Maire Cleary

Blog

Understand people behind data - needs and barriers

Infographic - steps to mapping users' data needs, jobs to be done, expectation gaps and pain points

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Service Design - a short playbook

Posted 7th July 2025

Posted 2 weeks ago

By mairecleary

Blog

Service Design - a short playbook

For service owners and change leads who want to make services work better

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AI-assisted chatbox - a prototype to help older adults live more independently

Posted 12th June 2025

Posted 1 month ago

By Maire Cleary

Blog

AI-assisted chatbox - a prototype to help older adults live more independently

User case into application of AI to solve everyday problems

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Find the service design sweet spot - balance requirements and optimise impact

Posted 30th May 2022

Posted 3 years ago

By Máire Cleary

Blog

Find the service design sweet spot - balance requirements and optimise impact

Short read

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Social innovation - why partnering with community leaders matters

Posted 12th April 2021

Posted 4 years ago

By Máire Cleary

Blog

Social innovation - why partnering with community leaders matters

Short video explainer

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Are you struggling to engage stakeholders with what really matters to customers?

Posted 26th February 2021

Posted 4 years ago

By Máire Cleary

Blog

Are you struggling to engage stakeholders with what really matters to customers?

Short read

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Are business requirements and technical constraints drowning out user needs?

Posted 12th February 2021

Posted 4 years ago

By Máire Cleary

Blog

Are business requirements and technical constraints drowning out user needs?

Short read

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How to get from assumptions to validated hypotheses you can trust.

Posted 17th November 2020

Posted 5 years ago

By Máire Cleary

Blog

How to get from assumptions to validated hypotheses you can trust.

Short video explainer

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Warning - detailed planning may hinder your innovation efforts!

Posted 13th August 2020

Posted 5 years ago

By Máire Cleary

Blog

Warning - detailed planning may hinder your innovation efforts!

Short video explainer

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